Refund & Cancellation Policy
Last updated: 1 September 2026
At AIOpsMedia, we are committed to ensuring your satisfaction with our products and services. This Refund & Cancellation Policy outlines the terms under which refunds and cancellations are handled.
1. Overview
Our services are delivered in phases, as defined in the respective quotation or agreement. Because each engagement is customized, refund eligibility depends on the stage of the project at the time of cancellation.
2. Project Cancellations
If you decide to cancel a project, please notify us in writing. Refunds, where applicable, will be calculated based on the work completed up to the cancellation date, excluding non-refundable deposits or costs already incurred (such as licensing, subscriptions, or third-party fees).
3. Deposits
Initial deposits or advance payments may be non-refundable, as they secure project scheduling and resource allocation. Please review the specific deposit terms in your agreement or quotation before making a payment.
4. Digital Products
For digital products and software licenses delivered electronically, refunds may be available within a specified period if the product is found to be defective, subject to the terms of the applicable license agreement.
5. Subscription Services
For subscription-based services (such as ongoing maintenance or support), you may cancel your subscription with notice as specified in your agreement. Fees already charged for the current billing period may not be refundable.
6. How to Request a Refund
To request a refund, please contact us at info@aiopsmedia.com with your name, project or invoice details, and the reason for the request. We will review your request and respond within a reasonable timeframe.
7. Contact Us
If you have any questions about this policy, please reach out to us at info@aiopsmedia.com.
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Questions about this page? Contact us at info@aiopsmedia.com.